REFUND POLICY

Free Returns Policy

We offer hassle-free returns for any reason within 30 days of purchase, provided the item is in new and unused condition.

To initiate a return, contact our return specialist at support@echocharlie.store

Ensure a full refund by returning your item(s) with the packaging in its original, intact condition. Please refrain from returning items with packaging you wouldn't accept yourself.

Here are some important guidelines for returns:

• Enclose in Original Packaging: Returned items must be enclosed in their original packaging, including all boxes, plastic containers, plastic bags, and equivalent protective packaging.
• Packaging Condition: Original packaging that has been torn open or damaged cannot be accepted, as it no longer qualifies as new condition.
• Secure Packaging: Pack your returns securely to prevent damage during transit. Damaged items upon arrival will not be accepted as returns.
• Separate Shipping Container: Please avoid using the item's original packaging as a shipping container. Instead, place items in the original packaging and then inside a larger, separate shipping container. We recommend reusing the box your items were originally shipped in.
• Include Necessary Information: Include the original invoice or necessary contact information with your return.

For any further assistance or inquiries, feel free to reach out to our support team.