Echo Charlie Product Warranty

Coverage: This warranty applies to Echo Charlie products purchased through our official website or Amazon.

Exclusions: The warranty does not cover lost or stolen wallets, superficial damages like scratches, dents, chips, or scrapes on the outer plates. Damages resulting from accident, abuse, neglect, improper use, or storage, as well as unauthorized modifications or repairs, are not covered.

Activation: No registration is required to activate the Lifetime Warranty. However, keeping your order information is recommended for smoother processing.

Claim Process: Warranty Claims are typically processed within 1-3 business days. Delays may occur during busy periods or if additional information is required.

Coverage Details: Echo Charlie warrants that the purchased product is free from manufacturing defects and will function as intended for its lifetime. Replacement parts for failures or loss of elastic, screws, inner plates, and/or money clip are included.

Lifetime Definition: The lifetime of your Echo Charlie minimalist wallet refers to its functional lifespan. We've designed our products for long-term reliability, expected to last as long as needed. If your wallet isn't functioning properly, we'll strive to resolve the issue.

Claim Denial: We reserve the right to deny any Warranty Claim deemed fraudulent or if the item was purchased from an unauthorized seller. Service to items in the claim is not included.

Replacement: If eligible for a replacement, it will match the color and material of the original purchase. If out of stock, a similar material and color will be provided.

Filing a Claim: To file a Warranty Claim, email your request to support@echocharlie.store